Terms and Conditions

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Experts In Hospitality
Effective Date: 28th July 2025

Welcome to Experts In Hospitality ("we", "us", or "our"). These Terms and Conditions govern your use of our website https://www.expertsinhospitality.com.au  (the "Site") and all consulting services, resources, communications, and content we provide.

By accessing this Site or engaging our services, you agree to be bound by these Terms, including our integrated Privacy Policy and Service Agreement Terms.

You agree to use our website only for lawful purposes. You must not use the website:

• To engage in unlawful activity
• To infringe on any intellectual property rights
• To transmit harmful code or content
• To interfere with the functionality or security of the Site
   

We reserve the right to terminate access or block users in violation of these terms.

All content on this website — including text, graphics, branding, files, logos, and imagery — is the exclusive property of Experts In Hospitality, unless otherwise credited. You may not copy, reproduce, or distribute any content without prior written consent.

Experts In Hospitality provides services based on extensive experience in the hospitality industry. However:

• Our advice does not constitute legal, financial, architectural, or regulatory advice.
• You are responsible for seeking qualified third-party professionals where needed.
• We do not guarantee specific outcomes such as increased revenue, reduced costs, or improved operational performance.
   

All decisions made following our consultation are the sole responsibility of the client.

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to:

• Business interruption, financial loss, or reputational damage
• Loss arising from third-party contractors, vendors, or service providers
• Technical disruptions or site downtime
• Outcomes resulting from implementing our advice or documentation
   

You agree to use our website and services at your own risk.

You agree to indemnify and hold harmless Experts In Hospitality, its directors, contractors, and affiliates from any loss, claims, damages, expenses, or legal costs arising from:

• Your use of the website or services
• Your breach of these terms
• Any third-party claim related to your use of our advice or resources
   

By engaging Experts In Hospitality for consulting services, you agree to the following additional terms:

• Scope of Work: Services will be outlined in writing via email, proposal, or agreement prior to commencement.
• Fees & Payment: All fees are quoted in AUD and subject to GST if applicable. Payment terms will be specified in each engagement.
• Cancellations: Project cancellations must be provided in writing. Any services already performed are billable.
• Confidentiality: We will treat your business information with strict confidence and expect the same regarding our processes and insights.
• Ownership of Work: Reports and documents we provide are for your business use only and may not be distributed externally without our consent.
• Third-Party Referrals: We may refer third-party contractors; however, we are not liable for their actions, service levels, or pricing.
   

Our website may contain links to third-party websites or mention external services. We provide this for convenience only. We do not endorse or control these websites and are not responsible for their content, practices, or any damages that may arise from your use of them.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information.

What We Collect:
We may collect your name, business name, contact details, and relevant operational information when you fill out forms, contact us, or engage our services.

How We Use It:
We use this information to communicate with you, deliver our services, and improve your experience with our business. We may use anonymized data for internal analysis.

Data Security:
We implement reasonable technical and procedural safeguards to protect your data. However, no system is 100% secure, and you accept this risk when using our website or services.

Sharing of Data:
We do not sell or rent your information. We may share data with trusted third-party service providers (e.g., software platforms) only where necessary to deliver our services.

Cookies:
This site may use cookies to enhance user experience. You can disable cookies via your browser settings.

Your Rights:
You may request access to, correction of, or deletion of your personal data by contacting us.

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from use of this Site or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

We reserve the right to amend these Terms at any time. Any updates will be posted to this page. Continued use of the Site or our services after changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, our Privacy Policy, or anything else, please get in touch:

Experts In Hospitality
Email: support@expertsinhospitality.com.au
Website: https://www.expertsinhospitality.com.au
ABN: 50207224952
Melbourne, VIC, Australia